Sun Prairie – Resource Planner
JOIN THE BAYCOM TEAM &
Help Build a Lifeline for the Moments that Matter.
The wireless communication industry is undergoing some very exciting times and our business continues to grow!
BAYCOM is the leading provider of mission-critical voice, mobile data and video solutions to public safety (e.g. fire, police, EMS, etc.) and commercial (e.g. manufacturing, education, transportation, construction, utilities, etc.) clients throughout Wisconsin, Minnesota and the Midwest.
BAYCOM is 100% employee-owned and one of the operating companies of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company that strives to invest in and build sustainable companies across the Midwest. BAYCOM and the other operating companies within the portfolio utilize their industry experience to drive profitable growth and create value for stakeholders including customers, communities and our ESOP employee owners.
To support our continued growth, we have created an excellent opportunity for an individual to join the BAYCOM team as a Resource Planner.
responsibilities of this role
You Can Contribute and Have an Impact by:
- Make strategic daily scheduling decisions that optimize productivity, leverage the diverse skillset of our technicians, and meet customer needs.
- Relaying information such as work orders or other messages to and from technicians and leaders.
- Collaborating with leaders and/or customers to resolve problems and requests for services or equipment.
- Preparing daily work schedules for technicians, resolving conflicts as they occur.
- Ensuring technicians are scheduled out 1-2 weeks in advance, making effective use of technicians’ time across all offices.
- Prioritizing and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
- Managing demand in long-term planning horizon utilizing generated forecast, strategic plan, and available resources.
- Working closely with Sales, Project Management, Engineering, & Purchasing to best schedule and prioritize projects and calls.
Skills and Qualifications You Bring:
- Minimum of 2 years’ experience in proactive scheduling and resource planning.
- Demonstrated ability to analyze and prioritize competing demands.
- Skilled in making timely decisions in a dynamic, fast paced environment.
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to learn scheduling software and tools.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving abilities.
- Interest in learning about the technology we provide to customers.
We arE:
Growing – And that’s not an accident. We are now one of the five largest Motorola and Panasonic dealers in North America. The breadth of our product and service portfolio across voice, mobile data, and video continue to create a competitive advantage for BAYCOM, driving 11% – 15% annual growth.
Employee-Owners – At the heart of our success is the unique dedication of each employee. As employee-owners in a 100% employee-owned company, we deliver an outstanding customer experience and believe that our value results from enriching our customers’ success. We hire the best and brightest, with great opportunities for growth and advancement. You are not just a number here.
Award Winning – It’s no secret that we like to win and have fun in the process as we are a Master Mettle Future 50 Award recipient, were named 2017 Top Business in Waukesha, and were recognized as the 2014 Wisconsin ESOP of the Year.
Sound like you? Apply today to join the BAYCOM team
and help provide a Lifeline in the Moments that Matter!