BAYCOM Acquires
Comm Direct

United to Amplify Communications

Communications Direct (Comm Direct) and BAYCOM have joined forces! While radio purchases will now be through BAYCOM, you’ll enjoy the same personalized service (and people) you’ve always counted on, plus even more resources and options. 

BAYCOM is recognized as a Top-5 Motorola Solutions radio dealer and a Diamond Level Panasonic partner. In other words, this isn’t our first run around the block. Through the years, we’ve acquired several other Motorola two-way radio dealerships, giving us the experience and know-how to hit the ground running to fully support Comm Direct and its customers.

What's New? What's Unchanged?

The support, expertise, and capabilities offered by Comm Direct have only grown under BAYCOM. Here’s what you can expect.

  • Comm Direct customers now have more purchasing options than just radio. You can purchase the entire Safety Ecosystem, Panasonic Toughbooks, and more.

  • Immerse yourself in the safety ecosystem experience in BAYCOM’s Lifeline Technology Center and Systems Acceptance Lab.

  • Now with more than 90 employees, technicians, and multiple service locations, your needs remain the top priority every step of the way.

  • BAYCOM is committed to continuing the exceptional service you’ve come to know from Comm Direct, and extends to you our brand promise that “It will work.” We’ve done the research, have the experience, and are in this together.

  • If you previously purchased radios from Comm Direct, you’ll now purchase them from BAYCOM. Note that Comm Direct’s St. Charles, IL location is now a BAYCOM location.

View Two-way Radio Options

Frequently Asked Questions

 

Who is BAYCOM?

BAYCOM is a premier reseller and service provider of wireless voice and data communications — including Motorola Solutions Radios — and video surveillance solutions for businesses, schools, state and local government, and public safety organizations across the United States.

Our mission is to keep communities and workforces secure and connected by providing value-rich technology that drives efficiency and safety. Our highly trained service team focuses on aligning solutions with customer goals while working within the reality of budget constraints.

Our team is committed to continuing the exceptional service you’ve come to know from Comm Direct, and extends to you our brand promise that “It will work.” We’ve done the research, have the experience, and are in this together.

 

How will this new partnership help me as a customer?

In short, you’ll benefit from BAYCOM’s strength in the marketplace. Having served customers since 1956, BAYCOM now has an expansive technical staff with more than 90 employees, including the Comm Direct staff you’ve come to know. With Certified Service Center locations in Green Bay, WI, Fox Crossing, WI, Milwaukee, WI, Madison, WI, La Crosse, WI, Plymouth, MN, and St. Charles, IL, you’ll now have more product and service options and be able to work with the same team as before.

 

Will my contact person at Comm Direct stay the same?

Yes! The Comm Direct employees you know who handle two-way radio purchases are now BAYCOM employees. Plus, you may get to meet new faces from the veteran BAYCOM team.

 

Will my purchasing options change?

Yes, but in a good way! You’ll still have the extensive two-way radio options you had before plus several others like BAYCOM’s Toughbook, the entire Motorola Solutions Safety ecosystem including our surveillance, analytics, and evidence capture solutions.

 

What if I am a customer who rents and buys?

It’s simple. If you need to rent and purchase equipment, work with your current account representative who will get you exactly what you need. Our internal process helps create a seamless experience, and your rep will work through any questions or concerns along the way. If you are a new customer who needs a combination of rental and purchase equipment, contact us with the details of your project and event.

CONTACT US


It Will Work.

“
  • Every aspect of every dealing I have had with anyone from BAYCOM has been outstanding. The service end of things has been some of the best customer service I have ever been associated with. They do an incredible job and have answered my call every time I have had a question or issue. They are some of the most knowledgeable people I have ever met, and are a huge asset to BAYCOM. BAYCOM should be proud to say they have this team working for them, as they represent the company very well. Jon Spice, Emergency Management Oconto County
  • Never, once have we decided to look at another vendor, because anytime we call, BAYCOM is always available. They have the solution, and they take care of their customer. Mark Podoll, Green Lake County Sheriff
  • Safety and security are at the forefront of today's school environment. Knowing that quick and concise communication is needed throughout the day, we have relied on the services of the BAYCOM staff to help maintain our current two-way radio communications, as well as take us to the next level with increased performance and reliability. Jim Stilson, Columbia County Sheriff